We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@pulseperfumery.com
Please note that returns will need to be sent to the following address: 1 Loch St, Meyerton, Gauteng, 1961, South Africa
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@pulseperfumery.com
Return Method:
Returns: Accept returns for both defective and non-defective products
If we sent the wrong item
You pay R 90.00 return shipping
Return method: By Mail
Return label: Download and print
Restocking fee: R 90.00
Refund processing time: 7 days
Product condition: New only
Damages and issues,
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping fee is R 90.00
Re-stocking fee is R 90.00
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@pulseperfumery.com
Our Shipping Policy
Contact Us:
Address: 1 Loch St, Meyerton, Gauteng, 1961, South Africa
Phone: +27 76 960 8471
Email: info@pulseperfumery.com
Working Hours: Monday to Friday: 9am-6pm