We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used.
To start a return, you can contact us at info@pulseperfumery.com Please note that returns will need to be sent to the following address: 1 Loch St, Meyerton, Gauteng, 1961, South Africa. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@pulseperfumery.com
RETURN METHOD:
Returns: Accept returns for both defective and non-defective products
Return method: By mail
Return label: Download and print (No cost: ZAR 0.00)
Restocking fee: No cost ZAR 0.00
Product condition: New only
The product conditions that you allow for returns: New
OUR FEES FOR RETURN OR REFUND
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products, return is full free shipping.
Return shipping fee is ZAR 0.00
Re-stocking fee is ZAR 0.00
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping.
The Re-stocking fee is ZAR 0.00
Exchanges
Exchanges: Accept exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refund processing time: 7 days
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 7 business days. Please remember, it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we approved your return, please contact us at info@pulseperfumery.com
Order Cancellation Policy
If the order is canceled because of unavailability or any other reason, we will refund the full amount to the bank card.
Contact Us:
Address: 1 Loch St, Meyerton, Gauteng, 1961, South Africa
Phone: +27 76 960 8471
Email: info@pulseperfumery.com
Working Hours: Monday to Friday: 9am-6pm