At Pulse Perfumery, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the world and make sure that you deserve the highest quality levels of responsiveness at any time.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Charge: All orders get shipping Cost R 90.00
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for the United States.
Delivery locations: At the customer’s address (South Africa)
Order cut off: 5:00 PM (GMT+02:00) South Africa Standard Time (Johannesburg)
Handling time (days): 1–2 days Mon – Fri
Transit time (days): 2–4 days Mon – Fri (All destinations)
Total delivery time: Estimated delivery time based on customer locations
All destinations: 3-6 business days
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website.
As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders, whether the order has been confirmed and your credit card charged.
What Happens After I Place an Order?
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 business day (not including holidays).
Lost or Stolen Packages
Pulse Perfumery is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. It is the customer’s responsibility to provide accurate delivery information and monitor tracking.
Shipping Restrictions
Some products may be subject to shipping restrictions due to the nature of the product, import/export rules, or other regulations. In such cases, this will be mentioned on the product’s page.
Changes and Cancellations
Any changes or cancellations to orders must be made within 24 hours of placing the order. After that period, we cannot guarantee any changes or cancellations.
Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email info@pulseperfumery.com with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.
Which Carriers do you Ship With?
We use a variety of reputable carriers, including but not limited to The Courier Guy. For orders of high value, carriers will ask for a signature upon delivery. TheCourierGuy
How do I Check the Status of my Order?
Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 7 business days, please email info@pulseperfumery.com and we will assist you from there.
Contact Us:
Address: 1 Loch St, Meyerton, Gauteng, 1961, South Africa
Phone: +27 76 960 8471
Email: info@pulseperfumery.com
Working Hours: Monday to Friday: 9am-6pm